Facts & Figures

Holding Company

Lufthansa Global Tele Sales GmbH, Berlin – trading as Lufthansa InTouch


Berlin, Ullsteinstr. 118, Haus 1 A, 12109, Berlin, Germany


Global Tele Sales Brno s.r.o. Year of foundation: 2005
Global Tele Sales (Pty) Ltd., Cape Town Year of foundation: 1999
GlobalTeleSales Dublin Year of foundation: 1997
Lufthansa Global Tele Sales Istanbul Year of foundation: 2003
Global Telesales of Canada Inc. Year of foundation: 2003

Equity Holdings

100% Lufthansa Commercial Holding GmbH, Köln

Managing Director

Erik Mosch


Around 2,230 people worldwide

Core Business

Customer Service within the Airline, Travel and Logistic Industry

Opening Hours

24 / 7 / 365


more than 90 markets

Languages Provided

We mainly provide our services in German and English;
Overall more than 30 different languages

Number of Calls Handled in 2016


Number of Online Services Handled in 2016